Refund policy

If your order isn’t quite what you expected, you can easily return by filling in our return form.

Return Conditions

  • You have the right to return your order within 14 days of delivery.
  • After registering your return, you have another 14 days to send the product back.
  • Items must be unused, undamaged, and in the original packaging.
  • The hangtag with the cord must also be returned.
  • Personalised or custom-made items cannot be returned unless they are faulty.

Return Costs
Unfortunately, we do not offer free returns. The cost for a return will vary depending on the shipping company and country that you ship from. We recommend to use a valid email address for returning orders. If an invalid email address is used, we cannot be held accountable for missing items.

The Netherlands ~ €8
Belgium / Germany ~ €12*

*These are guideline prices. Actual return costs are subject to change and calculated by the courier.

For other countries, please contact us for return shipping costs.

Damages and Issues
Please inspect your order upon reception and contact us immediately if one or multiple items are defective, or if you received the wrong item(s), so that we can evaluate the issue and correct it.
If you received an incorrect or damaged item, we will cover the return costs.

Return Inspection
All returned items are carefully inspected upon arrival.
If a returned product does not meet our return conditions, the return will be rejected.

In such cases, the item will not be refunded.
Should the customer wish to have the rejected item(s) sent back to them, the shipping costs will be charged for customer’s responsibility.

How to Return

  1. Go to our “Returns” page on our site originthebrand.com
  2. Click on “Make a Return”.
  3. Complete the form on the website and submit your return request.
  4. We (Origin.) will receive your return request and contact you.
  5. Once your return is approved, you will receive an email with a link to pay for your return label.
  6. After payment, you can download the label.
  7. Fill in the return form included with your package (see reverse side) and place it inside your return parcel.
  8. Return your items undamaged and in the original packaging in which your
    order was delivered.
  9. Remove any old shipping labels or stickers from the box.
  10. Seal the box securely with tape and attach the new return label. Make sure the
    label is clearly visible so it can be scanned by the courier.
  11. Drop off your package at the same post office that delivered your order. Keep the shipping receipt until you receive an email confirming that your return has been received at our warehouse.
  12. If the above conditions/return requirements are met, we will refund the purchase amount within 10 business days.

Exchanges
Unfortunately, we do not offer exchanges. Please return it through our form "Make a Return" and place a new order in the webshop if you would like another item.

Refunds
You will receive your refund through the same payment method/account you used to place the order.
Upon receiving all returns, our warehouse will process the items and you will receive a confirmation e-mail. We will credit the corresponding amount to your account no later than 10 business days after the confirmation.
The time for your refund to arrive to your account depends on your bank or credit provider.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Shipping Address
Origin.
Reysenbeckstraat 28
5963AZ Hegelsom
The Netherlands

Questions
Still have questions about our return policy or not sure if your order qualifies for return? Reach out to us at info@originthebrand.com, we’re happy to help.